I've been away for a while but I'm working hard to get back in to making things. The break has been good however as I have been able to refocus and figure out where I want to go with RichWorks.
My goals moving forward are to
- Continue making fully custom unique bags in addition to the products in the store
- Start designing and building larger bags like backpacks and duffels
- Improve the customer experience for custom builds.
When I stopped making products in July I left a lot of customers hanging that I told I would be able to make for. This was something I felt really bad about and want to change this time around. In order to do this I'm going to do all custom orders through the website and create individual one time products for those customers. This way will help keep my records in order and hold me more accountable.
In addition to this, All customers who order full custom products will get their own build page where I will upload progress pictures of their build from start to finish. These pages won't be private but will have a unique URL only given to you. You can share it with as many or as few people as you'd like.
As you can see, I've also updated the website design once again to reflect the current state of the business. The Custom page is an awesome new page where I will upload images and details of custom products I've done for all to see. There's already some good ones up!
The online store will go live again on DECEMBER 1ST for preorders
Orders will start to be Fulfilled DECEMBER 23RD
I want to be able to hit the ground running as soon as I can start again so this is why I'm doing the "preorder" for a few weeks prior to when I'll be able to start.